The Product & Technical Coordinator will directly support the Project Management and Operations teams. Projects and tasks will include parts quoting, setup and communications.  The position will also be responsible for monitoring new inquiries and other admin duties. Collaboration with stakeholders across the company on various projects will be necessary. In Addition, this role will support and execute Serenity Assurance Program (SAP) and Customer Warranty Claims and Process along with assisting operations team when needed.

Duties & Responsibilities

• Monitoring, assisting, and/or fielding incoming inquiries through phone and email communication.
• Manage Project documentation and ensure that it is accurate, complete, and up to date.
• Intake warranty and parts order requests, as well as submit closeout documents and O&M manuals as required.
• Track project progress and assist in creating and maintaining project documentation.
• Assisting customers with job start up and initial ordering processes providing an easy project transition to the Project Management team.
• Travel to customer locations for inspections and installations
• Complete documentation and certifications for SAP processes
• Ensures that materials are properly installed based on the specifications set forth in the design drawings.
• Provide detailed reports of jobsite conditions as well as feedback to the contractor onsite. 
• Conduct product and installation trainings both in person and via Microsoft Teams
• Assist Product Development Team with new product ideas and execution
• Adheres to and enforces all safety rules and regulations to ensure that all      personal safety and the safety of others is maintained as priority number one.
• Authorized to “stop work” if an activity is deemed to be unsafe.
• Other tasks as assigned 

Preferred Qualifications (in addition to minimum qualifications)

• Bachelor’s degree with a major in Construction Management
• At least 2 years’ experience with the installation of commercial doors, frames and hardware or working for a commercial glazier

Minimum Qualifications

· High School Diploma and plus 2 years of experience in construction 

· Ability to travel 30% of the time

· Ability to lift up to 100 Lbs.

Knowledge/Skills/Abilities

• Customer-centric attitude
• Attentive to detail and organized
• Proficient in MS Office Suite Applications  

Knowledge of doors, frames and hardware construction and installation 

$55,000-$65,000/Annually

Project Management
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